Skip to content Skip to main navigation Report an accessibility issue

Collections and Past Due Accounts

 

The Collections Department of the Bursar’s Office assists current and former students to resolve financial holds. Student accounts remaining unpaid by the end of the academic term are deemed delinquent and are referred to the Collections Department for further collection action.  We are committed to working with students who are past due whenever it is possible.

 

Contact the Collections Department to:

  • Resolve your delinquent balance.
  • Set-up payment arrangements and avoid further collection action.
  • Discuss your financial difficulties and recommend re-payment options

 

Email: utkcollections@utk.edu

Call: Ashley Curtis at 865-974-0129 or Christie Myers at 865-974-2896.

Inquiries are answered: Monday through Friday 8:00 am – 4:30 pm.

 

Once an account is referred to an outside collection agency, students, and former students will be contacted by a representative of that agency. Payments as well as any costs or collection fees will need to be made through that agency, not the University. If your account has been referred to a collection agency, you may contact them using the information shown below:

 

 

Credit Control, LLC. (Regional Adjustment Bureau)
1900 Charles Bryan, Suite 110
Cordova, TN 38016
Ph: (901) 435-4829
Client@rabinc.com

Collection of primary placements: 17%
Collection of secondary placements: 20%
Litigation of primary placements: 25%
Litigation of secondary placements: 25%

 

HS Financial Group LLC
25651 Detroit Road Suite 203
Westlake, OH 44145
Vendor Contact: Sheilah Steiner
Ph: 440-871-8484

sheilah@hsfinancialgroup.net

Collection of primary placements: 6%
Collection of secondary placements: 6%
Litigation of primary placements: 6%
Litigation of secondary placements: 6%

 

National Collection Systems, Inc.
DBA National Credit Management
10845 Olive Blvd, STE 210
St Louis, MO  63141
Vendor Contact: John Rhine
Ph: (800) 526-3213
jrhine@ncmstl.com

Collection of primary placements:  21%
Collection of secondary placements: 23%
Litigation of primary placements: 28%
Litigation of secondary placements: 28%

 

Reliant Capital Solutions, LLC
750 Cross Pointe Road Suite G
Gahanna, OH 43220
Vendor Contact: Christy Egler
Ph: (614) 940-7959
cegler@reliant-cap.com

Collection of primary placements:  15%
Collection of secondary placements: 17%
Litigation of primary placements: 15%
Litigation of secondary placements: 17%

 

RMS-Recovery Management Services, Inc.
4200 Cantera Drive Suite 211
Warrenville, IL 60555
Vendor Contact: Connie Robinson
Ph: (630) 6571365
crobinson@rmscollects.com

Collection of primary placements:  18%
Collection of secondary placements: 20%
Litigation of primary placements: 20%
Litigation of secondary placements: 20%

 

Williams & Fudge, Inc.
PO Box 11590
Rock Hill, SC  29731
Vendor Contact: John Hughes
Ph: (800) 329-9733
jhughes@wfcorp.com

Collection of primary placements: 20%
Collection of secondary placements: 23%
Litigation of primary placements: 28%
Litigation of secondary placements: 28%


Questions about the agencies can be directed to the Bursar’s Office at UTKcollections@utk.edu or 865-946-3100.